Frequently Asked Questions


Please contact us if you have a question or concern about our products, services or simply want to know more about us. We usually respond to all email inquiries within 24 hours.

If you are having problems using this site, or have a question do not hesitate to contact us.

General Concerns / Questions / Help
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Here is a list of questions we feel most reflect our customers concerns. If you have a question that is not listed here, feel free to contact us, we will be glad to answer it for you.

How does Discount Photo Gifts work?
Discount Photo Gifts is a convenient location to create, preview, and order a wide variety of items able to be personalized with your pictures. We offer you the option to use your traditional pictures or digital pictures to create high-quality, attractive products that are sure to be enjoyed for years to come.

Do you have a Catalog?
Our products are limited only by your imagination. Any image or combination of images can be used, provided you have the right to reproduce them. Because of this, we do not have a catalog.

Is there a setup fee?
No setup fee is required to order from Discount Photo Gifts! Simply create an account and you're ready to order! No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.

What are the supported file types?
We accept: .jpg files.

Can I use Black and White images?
YES! In fact, black and white images can give your photo gifts a "timeless" feel that will give them a special feeling to you many years from now. Feel free to use black and white images, sepia ("old-fashioned") images, or even just designs your kids have drawn using Paint or some other computer-graphics program.

What is the minimum quantity required to order?
Due to our advanced digital process, there is no minimum quantity required to order. You can order one of each of our products, or you can order a thousand of each of our products. It's entirely up to your needs.

How big of an image can I upload?
We will accept almost any size picture. However, in order to be able to efficiently produce your order, we will only store enough image data to print a 300 dpi 10.5" x 8" picture - the largest possible image we print on a Photo Gift.

Do I have to create an account in order to shop?
No. Although there are advantages to creating an account and logging in before you start to create your Photo Gifts, you are only required to create an account when you actually check out.

What are the shipping costs?
Please refer to our shipping page for updated information. Thanks.

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